Terms of Use

Last updated: 27 September 2026

This is a translation of the Norwegian original. If the versions differ, the Norwegian version applies.

This is the agreement between you and Trolda when you use the app and our website. We have written it in plain language — read in particular sections 4 to 7, which deal with safety and what the data from the bike can actually be used for.

1.The agreement

By using Trolda you accept these terms and the privacy policy. If you do not agree with the terms, you must refrain from using the service. The service is provided by Trolda — contact us at support@trolda.com.

2.The service

Trolda is a bike computer, training log and ride log for e-bikes: GPS tracking, sensor data from the bike and heart rate monitor, maintenance log, segments, groups and live sharing. The service is currently free of charge. We develop it continuously and may change, add or remove features. If we remove something material, we will notify you within a reasonable time.

3.Account

• You must be at least 13 years old to create an account, or older where the law of your country requires it (see the Privacy Policy, section 9).
• You are responsible for what happens on your account — keep your password safe.
• The app can be used without an account; everything is then stored only locally on the phone, and backup, synchronisation and sensor connection are not available.

4.Cycling is at your own risk

• Follow the traffic rules, adapt your speed to the conditions and wear a helmet.
• Do not operate the app while cycling. Stop first.
• Live sharing (“Follow me”) is a safety feature, not a monitoring or emergency service. The position may be delayed or drop out entirely — in the event of poor coverage, a flat phone battery or a closed app. In an emergency: call 113 in Norway and 112 in the rest of Europe.
• GPS-based figures — track, speed, distance and elevation — may be inaccurate, particularly in dense forest, narrow valleys and built-up areas.

5.Health and training

Calories, watts, heart rate and other training figures in Trolda are estimates, not measurements with medical precision. Nothing in the app is medical advice. If you are unsure whether your health can tolerate physical activity, talk to a doctor before setting out on a ride.

6.Motor and battery data

• Data such as watts, pedal strokes per minute, battery level, battery health and odometer reading are read from the bike’s own electronics. What is available — and how precise it is — varies between manufacturers, models and software versions. The figures may be incomplete or wrong.
• Range and battery estimates are for guidance only. Never plan a ride so that you depend on them — allow for the possibility that the battery may run out earlier than estimated.
• Battery health is a calculated estimate, not a guarantee of the battery’s actual condition.

7.Motor profiles

Trolda never changes settings on your bike. The motor profile wizard gives suggestions for settings that you yourself choose to enter in the manufacturer’s own app — you do so at your own risk. You are yourself responsible for ensuring that the bike is legal where you ride (in Norway: assistance up to 25 km/h and a maximum of 250 W nominal motor power), and for clarifying with the manufacturer or dealer whether changes affect the warranty.

8.Your data

Your rides are yours. You grant us the right to store and process your data to the extent necessary to provide the service — backup, synchronisation between your devices, and leaderboards in groups you yourself join. How we process personal data is set out in the privacy policy.

9.Acceptable use

• Do not attempt to gain access to other users’ data or circumvent access controls.
• Do not disrupt or overload the service, and do not use it for anything unlawful.
• Do not upload content you do not have the right to use (for example as a profile picture).

10.Intellectual property rights

The app, the design and the Trolda trade mark belong to us. You are granted a personal, non-exclusive right to use the service for as long as you comply with these terms.

11.Limitation of liability

The service is provided “as is”. To the extent permitted by applicable law, we are not liable for indirect loss, loss of data, or loss resulting from inaccurate GPS or sensor data, errors in estimates or the service being unavailable at times.

Nothing in these terms limits liability that cannot be excluded under Norwegian law — for example liability for gross negligence or wilful misconduct — or rights you have as a consumer under mandatory legislation.

12.Termination

You can stop using Trolda at any time and delete the account yourself in the app under Settings → Account (see the privacy policy for details). We may close accounts that are used in breach of these terms; where reasonable, we will notify you first.

13.Changes to the terms

We may update the terms. In the event of material changes, we will notify you in the app or by email before they take effect. If you continue to use the service after that, the new terms apply. The date at the top shows when the terms were last changed.

14.Governing law and disputes

The agreement is governed by Norwegian law. If you are a consumer, you may complain to Forbrukertilsynet (the Norwegian Consumer Authority) or bring a dispute before the ordinary courts in the place where you are domiciled.