Giant SyncDrive · Motor · Service codes (Giant Service Tool, 2020 models)
Giant SyncDrive error code 38
The motor ran without the cranks turning
What you can check
Switch the bike off and on again. If the code comes back, your dealer needs to look at it.
A job for your dealer
Trolda reads live data from Giant SyncDrive bikes. What Trolda shows on your bike
Same part: Motor
Sources
Explained in Trolda's own words from the manufacturer's public documentation. Trolda is not affiliated with the manufacturer. If in doubt, ask your dealer.
Trolda for your e-bike
Trolda connects to your Giant SyncDrive bike and shows what you did, what the motor did, and what it cost the battery.
Get TroldaTrolda is in open testing on iPhone and Android. You get the app through our tester page, it takes a minute.